Distributing Baltic Amber in Malaysia

Shipping & Returns 

Guarantee and Warranty

We have a 6 month money back guarantee or replacement warranty on all Bambeado products that are defective. Our reputation is important to us and if for any reason you are not happy please contact us. This warranty covers any physical damage to the Bambeado product that is not at the owner's fault. Our return policy is that you can return any item in it's original condition and packaging within 6 months for a refund or replacement with proof of purchase at Bambeado's discretion

Please complete our return authority form and we will exchange, replace or refund, exclusive of any delivery charges.

We will credit your original method of payment or replace with a similar value or product, excluding delivery (unless goods are faulty or not as ordered).  When you contact us please be sure to have your original order number or proof of purchase, the product you would like to return and the reason for the return.

Shipping & Delivery

We package all Bambeado products in a cute natural fibre pouch that is perfect for gifts. Silicone jewellery comes in a clear package. We ship from Kuala Lumpar.
Freight costs Kuala Lumpar - $3.80 , West Malaysia $4.20 - East and Peninsula and Malaysia $6.50 and International $25. All U.S prices.

As we carry products in stock we are usually able to offer a next day dispatch. It is possible to back order some items.  In these cases we will contact you with an estimated delivery time and let you know what is happening with your order.  In the case there is a technical issue or another item is placed at the same time, the goods you have ordered may not be in stock.  

We will contact you if this is the case and offer you goods of equivalent quality, or higher quality at the original price. We will endeavour to deliver goods to you within the times stated, but goods are subject to availability, and delays are sometimes out of our control.